This ultimate customer service story will inspire you
Maria Garcia turned Ross Shafer into an unpaid spokesperson for this room service associate and the Marriott Hotels when she went 30 seconds out of her way. This is funny and important. Find Ross: www.RossShafer.com
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Tom Peters tells us that Roger Ailes declares that a person has only 7 seconds to make that all-important first impression. See more at www.tompeters.com.
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Here’s the latest video of Tom expounding on The Little BIG Things before starting work on the book. All the seeds of the 163 Ways to Pursue Excellence are in this video series, though the text of the book is different from what you’ll find here, because Tom edited about 5 (or 10) times. In this video, Tom explains that taking control of your own career is not an option, but a must.
Get a PDF transcript of the video’s content: More on Brand You.
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